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I knew that we could count on Mutare to come up with a solution to our phone call overload. But what really impressed me was how easy they made it for all of us."
Sherry Bittles
Wayne County Treasurer's Department
Mutare Software continually updates its technical documents for our customers and business partners.
The following documents are grouped by product. If you do not find the document you are looking for, email the Mutare support staff.
You may also want to check out our Technical FAQs page, which contains many common questions and answers.
Access these files directly by selecting the link. All files are in Adobe Acrobat (PDF) format.
154 - Application Server Information
152 - EVM for Modular Messaging Pre-Installation Checklist
154 - Application Server Information
158 - EVM for Intuity Pre-Installation Checklist
Avaya Application Note - EVM with Avaya IA770
224 - Mutare giSTT Speech to Text Requirements
180 - Message Archive Pre-Installation Checklist
154 - Application Server Information
211 - Visual Voice for CallPilot Pre-Installation Checklist
145 - Mutare Communication Server (MCS) Specifications
172 - ENS Pre-Installation Checklist (MCS)
Avaya Application Note - ENS with Avaya CM
228 - ENS with Avaya CM using SIP
154 - Application Server Information
193 - Message Mirror Technical Notes
176 - Message Mirror Pre-Installation Checklist
154 - Application Server Information
227 - Message Rescue Pre-Installation Checklist
201 - Password Reset for MM Pre-Install Checklist
154 - Application Server Information
145 - Mutare Communication Server (MCS) Specifications
202 - Inmate Line Data Queries
145 - Mutare Communication Server (MCS) Specifications
215 - Voice Forms Pre-Installation Checklist
154 - Application Server Information
220 - Message Monitor Pre-Installation Checklist
154 - Application Server Information
221 - Mailbox Escalation Pre-Installation Checklist
Right-click and Save to downloadAugust 19, 2010 SE Training Video (38 MB)