Yes, I've had people call and say 'I love you,' and 'this is the best source of information we ever had.' But the credit really goes to the programmers at Mutare for taking what looked like an enormous task and making it now seem so simple."

Arthur Pirozzi
NYC Department of Parks and Recreation

Custom/IVR Solutions

Mutare Software is among the most experienced, and most respected, custom IVR developers in the industry. For more than 20 years Mutare has helped its customers improve efficiency, reduce costs, save staff time and enhance responsiveness through innovative Interactive Voice Response solutions. Mutare custom IVRs can be used for a wide range of business applications, including automated benefits enrollment, absentee reporting, service dispatch, staffing calls, delivery notice and appointment reminders. Mutare's experienced team of developers will help you and your management team define process areas that could most benefit from IVR automation, and then write a program tailor-made for you.

Mutare Custom IVR solutions run on the Mutare Communications Server platform.

Download Custom IVR brochure.

Customer Profiles of IVR Solutions.

Example Solutions

Click on a Product name below to download the corresponding brochure.

Automated Fulfillment
Reverse telephone lookup to locate address information to write to file.

AutoReminder
Outcall application reminds recipient of scheduled appointment.

Employee Reporting
Touch-tone data gathering from employees affected by a disaster.

Intelligent Call Routing
Caller enters identifier or system uses ANI to route the caller appropriately.

Locator
Caller enters zip code to find nearest location.

Inmate Inquiry
A unique solution developed for detention centers, Mutare's Inmate Inquiry provides automated voice response to calls regarding bond inquiries, inmate location and disposition.

Virtual Service Desk
Offers dynamic messaging capabilities to callers. Caller can wait in queue for live assistance, or record the request and retrieve the answer later.

Voice Forms
Time and resources-saving tool for creating voice-based forms, accessible by phone or Web.

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