Monitor Voice Mailbox Activity

  • Track select call center/critical mailboxes
  • Saves info to database for reports
  • Assures adherence to Service Level Agreements

Message Monitor & Reporting

To our knowledge Message Monitor & Reporting is the only solution available to monitor call center voicemail boxes, a critical business function often overlooked in call centers and other critical business areas. Message Monitor & Reporting is an administrative tool that monitors select voicemail boxes and tracks changes in message status. Tracked information is written to a SQL database with fields such as mailbox/extension, what time the message was recorded, what time the message was played and/or deleted, and length of message. From that data, administrators may run a variety of reports that can be used to evaluate the efficiency and responsiveness of call center, help desk, sales or any other critical mailbox operations.

Message Monitor & Reporting Benefits

  • Create reports for call center operations evaluation
  • Track call patterns/peak loads
  • Measure actual performance against Service Level Agreements
  • Application includes a sync option with Modular Messaging for auto adds/deletes based on COS in the MM database

Message Monitor & Reporting Requirements

  • Works with Avaya Modular Messaging release 3.1 or later, Communication Manager Messaging release 5.2.1 or later, and Avaya Aura™ Messaging 6.0
  • Requires Windows 2003/2008 server
  • Requires Remote access to server for installation and support