Auto-response for incoming calls to detention centers

Mutare developed its unique, automated telephone inquiry system for detention center staff members who often find themselves overwhelmed by phone calls from individuals looking for information about specific detainees. When integrated with the jail's database, Inmate Inquiry directs callers to an automated voice response system that provides up-to-date information on bond inquiries, inmate location and other disposition questions via touch-tone phone. Freed from the task of answering multiple phone inquiries, jail staff can be more productive.

A typical Inmate Inquiry system will pay for itself in less than a year through improved efficiency.

Inmate Inquiry Benefits

• Pays for itself in less than a year through improved productivity and better use of staff resources
• Frees up detention center staff so they can better concentrate on their jobs
• Minimizes stress related to inmate phone call inquiries
• Improves service to the community by providing concerned family members, friends and legal representatives quick and easy access to updated detainee information, 24/7

Inmate Inquiry Requirements

• Requires a Mutare Communication Server (MCS) with telephony cards that interface with detention center phone system
• Requires remote access to the MCS for installation and support